Senior Assistant Manager – Warehouse & Ecommerce Operations

Join a growing omni-channel retailer recognized for its commitment to quality, service excellence, and a loyal community of engaged customers. The organization is built on thoughtful growth, strong operational discipline, and a culture that values leadership at every level.

This senior leadership role is designed to drive department stability, operational execution, and team development. It is not a task-oriented position; success is defined by the ability to lead through planning, delegation, accountability, and consistent follow-through, ensuring priorities are executed effectively and sustainably.

Responsibilities

• Partner with the Department Manager to reinforce goals, priorities, and expectations, serving as a key decision filter for daily execution and problem-solving.
• Translate high-level priorities into clear daily and weekly direction for assistant managers and leads.
• Lead, coach, and develop leaders and key team members, address performance directly and drive accountability through clear expectations and follow-up.
• Ensure operational standards, SOP adherence, and inventory accuracy across ecommerce and warehouse teams.
• Identify operational breakdowns, address root causes, and collaborate on aligned solutions; escalate issues with context and proposed recommendations.
• Support hiring, scheduling, onboarding, and cross-training efforts.
• Assist with inventory investigations, discrepancy resolution, cycle counts, and damaged goods tracking.
• Contribute to planning and execution of inventory transitions, layout updates, staffing adjustments, and process improvements.
• Monitor operational performance, flag risks early, and maintain alignment under pressure.
• Build trust and foster a positive, professional culture rooted in consistency, respect, and shared accountability.

Experience Required

• Proven experience leading people.
• Strong coaching and feedback skills.
• Ability to prioritize, plan, and delegate effectively.
• Clear written and verbal communication.
• High level of emotional intelligence and self-awareness.
• Comfort operating within structure and evolving processes.
• Strong problem-solving skills with a bias toward sustainability.
• Ability to lead through change without defaulting to control or micromanagement.
• Background in ecommerce, fulfillment, or logistics.
• Experience developing supervisors or leads.
• Familiarity with inventory systems and operational metrics.
• Comfort learning industry-specific knowledge (yarn, dye lots, product handling).

Up to $33 per hour (based on experience)