Our client is a globally recognized leader in manufacturing and is known for their inclusive work culture and commitment to the community. You will play a key role in the continued growth and success of the company. Working with the entire organization, you will provide outstanding customer service by exemplifying the values of all internal and external customers. Our client has consistently been recognized as a top workplace and has received numerous awards highlighting their culture and service. They seek professionals who live their values and support their vision and mission!

Responsibilities

• Maintains the Front Desk and meeting areas and makes a lasting impression on all guests.
• Maintains the office space and other common areas by ordering and stocking supplies, making coffee, and keeping the space clean and organized.
• Provide full-range customer service to all internal and external customers/callers/guests via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of emails and calls and correspond regarding all aspects of customers’ inquiries or requests (warranty support, orders, product information/assembly, shipping information, etc.) within 1 business day.
• Manages escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and utilize existing troubleshooting tools to resolve complicated product issues. Accurately place warranty orders for customers.
• Collaborates with the Customer Service Team on projects or tasks to contribute to team goals.

Ideal Experience

• Associate or Bachelor’s degree required.
• Proficient in Microsoft Office, and accurately keying at least 45 wpm.
• Possess a professional speaking voice and excellent telephone etiquette. Be an exceptional listener with excellent verbal and written communication skills.
• Demonstrate a go-getter attitude; possess a high energy level with the capability of remaining cool under pressure. Maintain a high degree of integrity.
• Be an initiative taker, an independent problem-solver, and a team player.
• Must effectively manage their time and schedule.
• Demonstrate flexibility and adaptability to respond to changing priorities for business and team needs.
• Organization, planning, execution, and follow-up skills are essential.

$17-$24 per hour